We’ll send out your exchange after we get your items at our place.

For exchanges, we'll cover the shipping costs. For refunds, we’ll refund the purchase price (minus shipping costs) within 5 business days after we receive your return.

The refund goes back to your original payment method. Just a heads up, shipping costs are non-refundable.

**Currently, we handle Returns/Exchanges exclusively within the 48 US states. Your order hits the road within 2-3 days (or sooner). If you didn't get an email with tracking info, give your junk/spam folder a quick check for an email from us (info@duderobe.com). 

If, by any chance, your package decides to take a detour, don’t stress! Just reach out to UPS or DHL directly. They'll help you sort things out. Feel free to email us as well if you run into any issues.

You’ve got a whole 30 days from when your DudeRobe arrives to decide if it’s a perfect match.

Items must be unworn, unwashed, and have no signs of wear or use (yes, including pet hair). Go ahead, try it on, but if something feels off, this is your chance to exchange or return it.  

We’ll carefully check all returned items. As soon as we confirm they're in great shape, we'll process your exchange or refund.

Here’s how to return your order: 

1) Put your items back into the original DudeRobe bag if you have it. Don’t forget to include the original packing slip, or print out your order confirmation.

2) Click here to access our Exchange/Return portal. You’ll need your DudeRobe order number and the zip code from your order.

3) In the Exchange/Return portal, choose the items from your order that you want to exchange or return.

4) Print out the shipping label from our Exchange/Return Portal and stick it on your package.

We’ll send out your exchange after we get your items at our place. For returns, we’ll refund the purchase price (minus shipping costs) within 5 business days after we receive your return. The refund goes back to your original payment method. Just a heads up, shipping costs are non-refundable.

**Currently, we handle Returns/Exchanges exclusively within the 48 US states.