Refund policy

Exchanges/Returns + Refund Policy

Exchanges (if applicable)

If you need to exchange your order or part of your order for a different size or color, simply go to our Return/Exchange Portal and make sure you have your Order Number and Zip Code that the order was shipped to.  

Follow directions and you will receive a prepaid shipping label to return to our fulfillment center.  

Returns

 🎁 Holiday returns: All orders placed by December 31, 2026 have a special 75-day holiday gift return and exchange window, counted from the day the order arrives.

For orders placed after December 31, 2026, our standard policy is 30 days from the day your order arrives. After that window has passed, unfortunately we can't offer a refund or exchange.

Personalized items are final sale and cannot be returned or exchanged.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you need to return your order or part of your order, simply go to our Return/Exchange Portal and make sure you have your Order Number and Zip Code that the order was shipped to.  The portal will provide you a prepaid shipping label to return to our fulfillment center. 

You will be responsible for paying $9.95 when returning your item to subsidize our shipping and fulfillment costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the goods.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Simply go to our Refund/Exchange Portal to receive your return label. 

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@duderobe.com.

 

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