How to Exchange or Return Your DudeGear

We’re sorry you’ve got an issue, but we want to thank you for giving us a shot!  Let’s get you squared away here. You have 30 days from the day you receive your DudeRobe gear to send it back to us. 

Here’s what you need to know:

-  Items must be UNWORN, UNWASHED and have NO SIGN OF WEAR OR USE (including pet hair). You should absolutely try on your DudeRobe Gear… but if you are unhappy with the fit, feel or anything else, now is the time to exchange or return it. We want you to be happy!  
 
-  All exchanges and returns will be inspected once they reach our fulfillment center and exchange or refund issued only after making sure they are like new.  
 
- For exchanges or returns that adhere to our Return Policy, exchanges will be shipped out after they are received at our fulfillment center and returns will be refunded the purchase price (less shipping cost) within 5 business days after we receive your return.
 
- Refunds will be issued in the form of original payment, such as the credit card used for your order. Shipping costs are not refundable.

Now that that is out of the way, let’s start your return or exchange…

1)  Place the products neatly back in the original DudeRobe polybag (if possible) and include the original packing slip or just print out order confirmation.
 
2) Click on the link below to get to our Exchange/Return portal. You will be asked for your DudeRobe order number and the zip code on the order.
 
3) In the Exchange/Return portal, select the items from your order that you want to exchange/return.
 
4) Print out the shipping label  through our Exchange/Return Portal and adhere it to your package.

 

***For customers outside the continental US, customer is responsible for all return & exchange shipping costs. Once you ship it back, please alert our customer service along with tracking number by emailing info@duderobe.com so we can stay on top of your return/exchange.  

BEGIN YOUR EXCHANGE OR RETURN >>

Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

What makes DudeRobe different from a regular robe? +

DudeRobe isn’t your grandpa's fluffy hotel robe. It’s built like a hoodie on the outside and towel-lined on the inside — designed for dudes who actually want to wear it, not just drape it over a hook.

Will the belt fall off like every other robe? +

Nope. The Never-Lost Belt™ is permanently attached so you never deal with slipping, sagging, or losing it in the laundry again.

What’s the inside made of? +

The interior is lined with super-absorbent towel fabric — perfect for stepping out of the shower, hot tub, or just kicking back.

Does it prevent “robe slip”? +

Yes. The above-the-knee cut + secure belt = no D!@k$lip. You’re covered (literally).

Does the robe have pockets? +

Yep — two standard pockets plus a hidden stash pocket for your phone, wallet, snacks… whatever you need to keep low-key.

Is DudeRobe a good gift? +

It’s one of our most popular reasons for purchase. Guys love it, partners love gifting it — and it’s guaranteed to get a reaction.

Is it good for after the shower or just lounging? +

Both. It dries like a towel and wears like premium loungewear. Out of the shower, around the house, walking the dog — it’s built for all of it.

Do you offer matching shorts or joggers? +

Yes — you can complete the set with DudeRobe shorts or joggers in matching fabrics and colors for full-body comfort.

How fast is shipping? +

Orders typically ship within 1–2 business days and arrive quickly depending on your location. You’ll get tracking updates the whole way.

Can I return or exchange it? +

Absolutely. We offer easy returns and exchanges within 30 days as long as the item is unworn and in new condition.

Do you ship internationally? +

Currently, we ship within the U.S. (48 states). International shipping options may expand soon — stay tuned.

Will the belt fall off like every other robe? +

Nope. The Never-Lost Belt™ is permanently attached so you never deal with slipping, sagging, or losing it in the laundry again.

Does it prevent “robe slip”? +

Yes. The above-the-knee cut + secure belt = no D!@k$lip. You’re covered (literally).

Is DudeRobe a good gift? +

It’s one of our most popular reasons for purchase. Guys love it, partners love gifting it — and it’s guaranteed to get a reaction.

Do you offer matching shorts or joggers? +

Yes — you can complete the set with DudeRobe shorts or joggers in matching fabrics and colors for full-body comfort.

Can I return or exchange it? +

Absolutely. We offer easy returns and exchanges within 30 days as long as the item is unworn and in new condition.